Terms of Service

Last updated: May 2026

These Terms and Conditions apply to all purchases and the use of the website operated by Milagros Madrid.

By accessing our website and placing an order, you agree to be bound by the terms described below.

For any inquiries regarding these Terms and Conditions, you can contact us at:
info@milagrosmadrid.com

1. Applicability

These Terms and Conditions apply to:

All visitors to our website
All purchases made through our online store
All agreements and communications between the customer and Milagros Madrid

By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.

2. Company Information

Milagros Madrid
Email: info@milagrosmadrid.com

3. Product Information

We strive to provide accurate product descriptions, images, specifications, and prices.

However:

There may be slight differences in color, appearance, or packaging due to screen settings or supplier updates
Typographical errors, pricing errors, or incorrect information may occasionally appear on the website
Milagros Madrid reserves the right to correct errors and update information at any time without prior notice

Product availability may change without prior notice.

4. Orders and Payments

Order Acceptance

All orders are subject to review and acceptance.

We reserve the right to:

Refuse or cancel orders
Limit purchase quantities
Cancel suspicious or fraudulent transactions

Customers will be notified if any issues arise with their order.

Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on:

Country
Currency
Device or browser
Payment provider availability

Customers are responsible for verifying which payment methods are available in their location before completing the purchase.

All transactions are processed through external and secure payment providers.

5. Processing and Shipping

Processing Time

Orders are usually processed within:

1–3 business days

Estimated Delivery Time

Estimated delivery time:

5–10 business days, depending on the destination and local carrier conditions.

Please note:

Shipping times are estimates, not guarantees
Delays may occur due to customs, holidays, weather conditions, or carrier incidents

International Shipping

To offer competitive prices and worldwide shipping, products may be shipped directly from our international logistics partners and suppliers.

Depending on the product, orders may be shipped from overseas warehouses, including distribution centers in Asia.

Customers are responsible for any customs fees, import taxes, or local charges imposed by their country's authorities.

6. Returns and Cancellations

Please refer to our Returns and Refunds Policy for complete information on:

Returns
Refunds
Exchanges
Order cancellations

Milagros Madrid reserves the right to refuse returns that do not comply with the stated policy.

7. Shipping Responsibility

Milagros Madrid is not responsible for:

Lost or stolen packages marked as delivered by the carrier
Delays caused by shipping companies or customs
Incorrect shipping information provided by the customer

Customers are responsible for ensuring that their delivery address is complete and correct before placing the order.

Address correction requests must be submitted within 24 hours of placing the order.

8. Intellectual Property

All content displayed on this website, including but not limited to:

Texts
Product descriptions
Logos
Branding
Images
Graphics
Website design

is the exclusive property of Milagros Madrid and is protected by applicable copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written authorization.

9. Prices and Taxes

All prices displayed on the website are in the corresponding currency and may include or exclude taxes depending on the region.

Milagros Madrid reserves the right to:

Modify prices at any time
Correct pricing errors
Change promotions or discounts without prior notice

Customers are responsible for any import duties, VAT, customs fees, or local taxes required by their country.

10. Claims Procedure

If you have a complaint or issue regarding our products or services, you can contact us at:

info@milagrosmadrid.com

We aim to respond to all inquiries within 5 business days.

To help us resolve your case efficiently, please include:

Order number
Detailed description of the problem
Supporting photos if applicable

11. Privacy and Data Protection

Your privacy is important to us. Personal data is processed in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of information as described in that policy.

12. Applicable Law

These Terms and Conditions are governed by and construed in accordance with the applicable laws in the Netherlands.

Any dispute arising from these terms will be submitted to the competent courts, unless consumer protection legislation indicates otherwise.

13. Changes to These Terms

Milagros Madrid reserves the right to update or modify these Terms and Conditions at any time.

Changes become effective immediately upon their publication on the website.

Customers are advised to review these terms regularly before making purchases.

14. Contact Information

For any questions related to these Terms and Conditions, you can contact us at: